A Virtual Assistant (VA) is a person who takes care of all the virtual activities for a person or a business. For example, a ecommerce virtual assistant handles all the virtual tasks related to the business. There is a lot of difference between virtual assistants and personal assistants. A personal assistant is mostly hired by a professional to assist them in all the daily tasks. Daily tasks include setting up meetings, preparing schedules, and other tasks. A personal assistant is responsible for doing offline and virtual tasks if necessary.
At the same time, a virtual assistant is hired only for virtual tasks. The personal assistant must go to the office and meet the client every day as part of their work. In contrast, a virtual assistant can do the job online without meeting clients offline. Now that we know the difference between VA and PA let’s understand the responsibilities of an Amazon virtual assistant.
1. Task Management
The primary responsibility of a virtual assistant is managing tasks. A business has many tasks to accomplish online and offline. A virtual assistant is designated to monitor all the online tasks and ensure their completion within the time. The tasks can involve booking and finalizing orders, inventory management, and other tasks. It’s the ultimate responsibility to make sure that no task is left incomplete.
2. Content Creation
A few businesses hire content writers and copywriters for their social media and websites. While a few others assign these tasks to ecommerce virtual assistants. If the VA is efficient enough, they can create content and post it online without issues. But if the VA isn’t well-versed in content creation, then businesses need to hire an extra content writer. It’s better for a VA to learn and master content writing as it may help them in leveraging their salary.
3. Maintaining Connections
Staying connected with customers is very important for every business. A virtual assistant needs to reply to all the emails and provide the necessary information. They can even be assigned to attend phone calls to answer queries. Maintaining connections by replying to texts and sending information should be a daily task for a virtual assistant. Sometimes a VS is responsible for following up on new leads and converting them into sales. The responsibility of conversion depends on the business and its expectations from a ecommerce virtual assistant.
4. Trackings And Spreadsheets
Apart from daily tasks, VAs are also asked to maintain track of tasks. Spreadsheets hold a crucial role in tracking and storing information. The information might be related to orders, sales, and contact information. Tracking can also include monitoring everyday tasks and updating their status in the sheets to compare results at the end of the month. An Amazon virtual assistant has to record every order to cross-check at the end of the month.
Therefore, these are the responsibilities of a virtual assistant. A virtual assistant can be a part-time job or a full-time position. The salary can also vary according to the time and responsibilities of the Amazon virtual assistant.